Friday, 16 March 2012

Unit 05 - Contribute to Good Working Relationships.

There are a lot of steps in the production process, here are all the individual steps that are involved: project kick off, project objective & scope, project schedule and budgeting, stage schedule and budgeting, project organization, project control procedures, business case, project initiation stage assessment, stage kick off, project board meetings, quality control, progress control, change control, issues management, exception situation, stage end assessment, final product evaluation, project completion, process improvement.

Balancing the needs of tasks and people, is always important. Keeping your work colleagues on side, and getting along with them when you are on the job will make life a lot easier. If your colleagues give you separate tasks to do, you need to make sure that the first thing you ask them is which of the tasks is the most important/urgent of the two, and focus on the most important task first, however if you find that both tasks are just as important as eachother,  then you have to work out or ask which one will be the quickest task to do, you do this first so it is out of the way, and then you can focus on the most time consuming of the tasks. 

Sharing information with your colleagues and liasing with them is very important in the workplace, it is one of the most important things you have to do, and it is all about communication. Just as getting along and liasing with your colleagues in the office will make life run a whole lot smoother, if you don’t keep your colleagues informed and up to date on things, for example, if you don't tell your them what you are doing, who has called for them etc. this can cause a lot of unwanted hassle and can stop the day from moving smoothly and can even privent other tasks from being completed. Another reason it is important to share information with your colleagues is that if for whatever reason you are not available, and a seniour member of staff needs to know what you have been doing that day, and what progress you have made, is that they can be informed without the need to find you and it will be a time saver. Keeping your colleagues informed is bascially a time saver and saves a lot of hassle and confusion within the workplace.
Liasing with your colleagues is important, you need to ensure that you have some form of relationship with them, however it is important to remember that you are at work, not at a social gatheringand you do need to do work. Though you need to make sure you get your work done you can still communicate with your colleagues, as long as you remember that your work comes first and you don't allow yourself to get distracted, try and save your conversations for lunch breaks so that when you are on working hours you are working productively and effectively.
 
Sometimes at work you have a lot of things to do, that need to be done by the end of the day, and it can seem a bit overwhelming at times, so if you have a lot of things that need to be done, it may be important to see if you can change booked working plans for another time or date to ensure that you get your work done, an example of this is meetings, if you have a meeting booked for that day but you have a large work load that needs to be completed, based on who your meeting is with, the nature of that meeting and its urgency, there may be room for you to move it forward in order for you to handle your workload. Unless something is incredibly important I believe that there is always room to change the schedule in order for you to prioritise your work load and get the work that needs to be done out the way first, so you can then focus on the other things. Prioritising your workload is very important, and you can do this by doing the work in order of importance, starting with the most urgent, then moving on to the slightly less important stuff.

When explaining yourself to anyone in life, whether it is in work or outside of work, it can be difficult if you can't get your point across. There are many ways to get your point across, but I think the easiest way to do this is to explain your decision step-by-step, explain how you got to this decision, what made you think this was the best way of completing the task, and so on. It is important when you are explaining your decisions that you speak confidently, to give the listener the impression that you are confident in your actions whatever they may be, you must also try to speak clearly, avoid rambling, and try not to repeat yourself. All of these things enable you to explain yourself effectively.

To resolve conflict or dissatisfaction situations there are a few things you can do, for example if you aren't satisfied with something, say its the effort being put in by another colleague, there is an effective way of dealing with it, you could either try and mention it to said colleague, in a suitable way for example suggest things that they could do, which would ensure that they are doing more, however if this doesn't work, and the problem still consists and you are not happy with their performance you can take it to a senior member of staff, perhaps speak to your boss, and say that you don't think the said colleague is managing their time well, and isn't doing as much as they should be, and you can allow your boss to deal with the situation. The same would go if there is conflict within your workplace, in that you can try and resolve it with said colleague, but if this doesn't work then you need to inform your boss, and let him/her deal with the situation.

No comments:

Post a Comment